Policies
Processing
At this time, I am a one-person team!
Please allow me 5-10 business days to make and package your piece(s).
This does not include the time that it takes to ship your package.
Delivery
Domestic UK orders
We aim to have our Pre-Made orders posted within 5 Working Days. However, custom orders can take up to 10 working days to be posted. This is the making time.
All orders from the UK are shipped with 1st Class with Royal Mail with a unique Tracking Number. Free Delivery for UK Orders over £30.
To check if we can ship to you, you can enter your address to view shipping rates and timeframes at check-out before purchasing.
International orders
We offer two different shipping options for International Orders (anywhere outside the UK).
We recommend Tracked International Shipping which is £11.90.
For international orders outside of the UK, the customer is responsible for all applicable customs/duties fees.
Handmade
The jewellery is handmade by myself using 925 Sterling Silver. Due to the nature of handcrafted jewellery, this means not all products are the same and may vary slightly from the image on the website. Prices and specifications can change without notice and products are subject to availability.
Ordering
Please make sure the email address you provide us with is correct and your mailbox is in proper working order. All Order confirmations and acceptances are sent to that email address. Please check any spam folders you may have for communications from us. Once you have completed your order we will send you a confirmatory email to acknowledge that we have received your order and that your order has been accepted by us.
Returns, Exchanges and Cancellations
All sales are final. Personalised pieces cannot be returned or exchanged.
Order cancellations are allowed up to 24 hours after the order is placed. To cancel, please email helloseapea@outlook.com with your order number.
If the item is faulty we will aim to resolve the matter by altering or replacing the item. A refund will only be issued on a faulty item if it can not be resolved. Please contact us via email helloseapea@outlook.com within 3 working days of receiving your purchase to arrange return via post.
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Returned items should be unworn and must be returned in original packaging with any enclosed documentation. A refund will only be issued on receipt of the items to our return address.
Please note: Goods will only be accepted for return if they are returned within 14 days of delivery.
The item is your responsibility until it reaches the return address. Therefore for your own protection, we recommend that you seek proof of postage when posting.
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Repairs
Your jewellery is delicate and not indestructible but we understand that accidents can happen. Please feel free to reach out to us if you are needing repair on a Sea Pea piece. This must be within 30 days of you receiving your piece. The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty and you will be reimbursed your original postage charge. Please allow 3-5 working days for a refund to be processed after the item has been received by us.
Questions?
We would love to hear from you. To reach us, email helloseapea@outlook.com
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Terms of Service
In using the Sea Pea Co website you agree to these Terms and Conditions of which we reserve the right to change or amend at any time.
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Privacy Policy
At Sea Pea Co, we value your privacy and handle your personal data responsibly. If you are a customer, we use your personal data to process your orders, manage your online account, and send you marketing communications with your consent.
If you are a website visitor, social media follower, or contact us via email, we will use your personal data to address your inquiries, queries, or complaints. As the controller of your personal data, Sea Pea Ltd is committed to complying with the General Data Protection Regulation (GDPR). If you have any questions about our Privacy Policy or the protection of your personal information, please contact us at seapeaco@gmail.com.
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